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Nov
05

SURGE Optimism: Know Before You Go

SURGE is our free interactive virtual conference for association professionals – and it’s happening this week on November 7-9th! Here are some things to know before you go: THE BASICS What to expect: The event consists of 15 sessions, shown over three days, from 12-5PM EST. As the sessions play, an attendee chat will run alongside. Speakers will […]

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Nov
01

Quick and Easy Tips For Revamping Your Association

Revamping can revitalize and grow all aspects of your organization. There are unlimited ways that the concept of revamping can be used in the association arena. However, it comes with risk and uncertainty. To help you prepare for this process, I have compiled a checklist of things to think about as you embark on any […]

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Oct
30

Why Do We Need Diverse Boards?

Associations must be prepared for future disruptors. Look at the horizon: what are the big challenges that your organization, members and wider world will face? Frame these disruptors not as objects of fear, but of opportunity. How can you capitalize on these changes? I believe that this preparation for change requires associations to prioritize diversity […]

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Oct
29

What’s Hiding in Your Day-to-Day Data?

Before you dive into implementing a new technology at your organization, be sure to look at what’s going on in your day to day operations. Ask staff who work with volunteers or members: what issues are they facing? An easy way to track this is by logging the problems or issues raised from your member […]

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Oct
25

The State of Virtual Events: New Tagoras Report Offers Data and Insight

At Tagoras, we support leaders and hands-on practitioners who want to improve the reach, revenue, and impact of their learning business.One way we provide that support is through a range of free resources, and we’re pleased to share our latest original research: The Virtual Events Report. Drawing on new data from 215 organizations, this report continues […]

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Oct
23

5 Basic Rules for Member Service

There are a few basic rules of member service that all associations should keep in mind. No matter the size of your budget or staff, what counts is how your members feel at the end of an interaction with the organization. All member interactions must focus on a positive experience that shows active listening (or active […]

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Oct
22

Changing the Publication Game: The C4 Article

Author’s Note: The American Journal of Transplantation (AJT) recently embarked on an experiment in crowdsourcing called The C4 Article. This was a new, collaborative way of creating a manuscript for publication, and aimed to spark dialogue between contributors and editors to produce a representative and dynamic piece of research. To understand the story behind this project, I interviewed Dr. […]

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Oct
18

How to Revamp Your Hiring Process For a Better Culture

At the American Alliance of Orthopaedic Executives, we have a small staff that we have been slowly growing since I came in as CEO nine years ago. A small group can provide an opportunity to create an organic and consistent culture, with fewer people to consider, hiring new staff to fit into our ideal culture […]

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Oct
16

Change Management: Show Me the Value

Associations Catalyzing Entrepreneurship (ACE) is a group made up of association executives and stakeholders who think outside the association box about the future. We have conversations about an entrepreneurial approach to association leadership and implement the resulting great ideas in our jobs. In our most recent conversation live in DC, with a virtual component hosted […]

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Oct
16

Why CX Matters: How does technology aid customer experience?

When you delve into putting a customer experience strategy in place, you’ll naturally start to think about technology that will enhance the customer experience. And CX leaders are on the cutting edge of the intersection of CX and technology. It is no surprise that the use of artificial intelligence is on the rise. A 2017 global survey sponsored […]

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