Articles

Oct
29

What’s Hiding in Your Day-to-Day Data?

Before you dive into implementing a new technology at your organization, be sure to look at what’s going on in your day to day operations. Ask staff who work with volunteers or members: what issues are they facing? An easy way to track this is by logging the problems or issues raised from your member […]

By Emily Hendershot | Invigorate Revenue
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Oct
25

The State of Virtual Events: New Tagoras Report Offers Data and Insight

At Tagoras, we support leaders and hands-on practitioners who want to improve the reach, revenue, and impact of their learning business.One way we provide that support is through a range of free resources, and we’re pleased to share our latest original research: The Virtual Events Report. Drawing on new data from 215 organizations, this report continues […]

By Celisa Steele & Jeff Cobb | Invigorate Revenue
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Oct
23

5 Basic Rules for Member Service

There are a few basic rules of member service that all associations should keep in mind. No matter the size of your budget or staff, what counts is how your members feel at the end of an interaction with the organization. All member interactions must focus on a positive experience that shows active listening (or active […]

By Cecilia Sepp | Engage People
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Oct
22

Changing the Publication Game: The C4 Article

Author’s Note: The American Journal of Transplantation (AJT) recently embarked on an experiment in crowdsourcing called The C4 Article. This was a new, collaborative way of creating a manuscript for publication, and aimed to spark dialogue between contributors and editors to produce a representative and dynamic piece of research. To understand the story behind this project, I interviewed Dr. […]

By Lucie Robathan | Engage People
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Oct
18

How to Revamp Your Hiring Process For a Better Culture

At the American Alliance of Orthopaedic Executives, we have a small staff that we have been slowly growing since I came in as CEO nine years ago. A small group can provide an opportunity to create an organic and consistent culture, with fewer people to consider, hiring new staff to fit into our ideal culture […]

By Addy M. Kujawa | Invigorate Revenue
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Oct
16

Change Management: Show Me the Value

Associations Catalyzing Entrepreneurship (ACE) is a group made up of association executives and stakeholders who think outside the association box about the future. We have conversations about an entrepreneurial approach to association leadership and implement the resulting great ideas in our jobs. In our most recent conversation live in DC, with a virtual component hosted […]

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Oct
16

Why CX Matters: How does technology aid customer experience?

When you delve into putting a customer experience strategy in place, you’ll naturally start to think about technology that will enhance the customer experience. And CX leaders are on the cutting edge of the intersection of CX and technology. It is no surprise that the use of artificial intelligence is on the rise. A 2017 global survey sponsored […]

By Adrienne Bryant | Transform Culture
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Oct
11

7 Small Steps Towards Mindful Productivity

Productivity is using your pro-activity to focus and attain your goals. Start out with a clear set of intentions and then align your thoughts, beliefs and actions to become productive. How do we integrate personal and professional productivity? Begin with personal self-care. As the mindful leadership guide, my work is helping people understand that they […]

By Holly Duckworth | Empower Yourself
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Oct
10

The Legacy of Associations

Nowadays in the association world, I hear a lot about building a “legacy,” especially in the context of what associations “leave behind” after organizing events in a venue destination. In his article in Legatus magazine, Paul J. Voss writes that the word legacy has been used exclusively as a noun for nearly 500 years but has expanded […]

By Octavio Peralta | Transform Culture
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Oct
09

Cultivating Leadership on the Boards of Tomorrow

To open this article, I want to share with you my board of directors’ governing intent and the lens through which it works: “As the organization’s primary stewards the CLARB board of directors exercises its duty of foresight and learns with the future about the powerful forces reshaping the regulatory environment for landscape architecture.” Governing intent is so […]

By Veronica Meadows | Invigorate Revenue
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