Articles

Mar
26

Is customer service the most under-rated association priority?

How often do you feel you receive remarkable customer service from a company? Is this the type of service your association delivers to your members? Let’s look at what I mean by remarkable customer service. Imagine a food establishment like this: “A free brownie finds its way into a get-well-soon package. An accountant interrupts her […]

By Arianna Rehak | Transform Culture
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Mar
23

3 exercises to think more strategically

Everywhere one could possibly leave themselves a note, I have a to-do list written. I use Word Documents, sticky notes and even sometimes the front of my palm, to iterate the tasks I intend to accomplish. Can you relate to this? Are you constantly operating off of such a list? “A Lapsed Anarchist’s Guide to […]

By Arianna Rehak | Empower Yourself
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Mar
21

An AI experiment: How does X.ai work?

Artificial intelligence technology is EXPLODING! I read articles every day about how computers can “think” more and more. They can analyze your photos, interpret your conversations, learn from your habits, predict your needs and much more. It’s creepy, yes. But it’s helpful. And, like it or not, it’s coming. Fast. This week I put an AI provider […]

By Arianna Rehak | Empower Yourself
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Mar
20

Does your staff take cyber security seriously?

A long time ago, in an IT department far, far away, I managed a wide-area network comprised of about 120 users. This was during the havoc-filled days of the budding Internet, where new worms and viruses cropped up almost daily with names like “LoveLetter” and “Red Button.” These malware packages, exceedingly virulent and easy to […]

By Joshua Hiller | Transform Culture
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Mar
14

Should you hire a freelancer? Here are the pros and cons

Have you ever had difficulty financially justifying a new hire, despite your staff feeling a little overwhelmed and at max capacity? A full time employee might not be the answer to your staffing challenges. In fact, a full time employee can be a potential risk – if they don’t work out, you’re back to square […]

By Jesse Breaux | Engage People . Invigorate Revenue
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Mar
12

6 must-read books for every CEO

If you are the CEO, one of the most important things you can do is read, and read constantly. You have your leadership methods that stem from your own experiences, but reading offers new perspectives and ideas that will ultimately make you better at what you do.  Here are six books that have had a […]

By Amith Nagarajan | Transform Culture
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Mar
06

7 steps to future-proofing your organization

Over the past few weeks, I have spoken with volunteer and staff executives who, facing an age of an ever-increasing rate of change, feel like they are struggling to be nimble in their attempts to keep up. As we dove deeper into what factors were emerging, the conversation kept coming back to a focus on […]

By Lowell Aplebaum | Transform Culture
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Mar
02

Are you safe to be yourself at work?

What makes some associations high-performing and the rest so-so? Why do some teams reach or even exceed their goals and why do some fail? How do some organizations embrace change while others can’t seem to get out of their own way? These questions are coming up more and more in the association community. And the […]

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Mar
01

Information overload: Sipping from a fire hydrant

How do I stop the insanity? Monthly, I get about 60 trade magazines mailed to my office. Daily, I receive about 10 electronic newsletters to my inbox. And, via social electronic networking — between Linkedin, Facebook and Twitter — I’m bombarded hourly. How about you? Are you finding it hard to decide where to dedicate […]

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Feb
27

I run a small business. Here’s how to recruit me to your association.

During my 25 years in the association business, I’ve seen organizations discuss the value of recruiting and retaining small businesses, and the frustration of servicing growth enterprises. But now I have a unique perspective as a small business. Dilemma #1. Most associations can make the case that I need to be interested in government relations. […]

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