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Oct
25

How to manage your chapter toolkit team

This excerpt is from chapter 3 of the free eBook: How to Create a Project Toolkit for Your Local Chapters. Once you have determined the subject of the toolkit, you need to gather your stakeholders. In my experience toolkits are most successful when they are developed by a representative group. So for the chapter media toolkit […]

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Oct
21

Want a more effective staff meeting? Try this

Most internal staff or team meetings follow a similar pattern that includes one basic element: Each person reports what they’ve been working on to update the rest of the group. We take this for granted as a good thing. After all, what could be wrong with people sharing information with each other? Well, let’s dig […]

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Oct
21

3 insights from a behavior designer

I first came across the work of Nir Eyal when his book “Hooked: How to Build Habit-Forming Products“ was selected for the AssociationSuccess.org book club. He spent years researching products that form habits and determining the correlation between them. What does he mean by habits? When you’re sitting in a waiting room with nothing to do, […]

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Oct
18

Giving advice or giving away the store?

I value the opportunity to give back and pay it forward. Most recently, it has come in the form of giving advice to younger professionals looking to start or develop a career in government relations. Within the last three weeks, I’ve received no less than four different requests to discuss my career and offer any […]

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Oct
13

See the steps 1 association took to transform its culture

I have always been a student of organizational culture. I’m intrigued by how groups of people operate together and curious about how different leadership styles and management techniques can produce dramatically different outcomes from the same group of people. You’ve probably heard the old adage attributed to nonprofit management guru Peter Drucker, “Culture eats strategy […]

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Oct
12

Why secrets are bad for business

Organizational transparency isn’t a very new idea in the business world. Whole Foods, for example, shares all of its salary and bonus data internally with everyone. Yes, everybody knows what everyone else makes. When I tell people this, they usually freak out. Don’t worry — you don’t have to share your salary if you don’t […]

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Oct
10

3 misconceptions that expose associations to hackers

Cyber attacks haunt our headlines so often these days, even major hacks around the world don’t always make the evening news. The toll of the 9 largest hacks last year added up to $1 billion and 480 million leaked records. These numbers are obviously staggering, but as you read them, do you consider these facts […]

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Oct
07

What ‘Star Trek’ taught me about technology

“Star Trek” is pretty cheesy. You’ve got your spoon fed lines, terrible costumes, ridiculously fake sets and a list of horribleness so long Santa wouldn’t have time to check it twice. With that said, I am a big fan of the ideas and concepts brought to us from the series and films. Those who watched […]

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Oct
06

How to make an association member keep coming back

Have you ever put any thought into the products that are now habits for you? Think Twitter, Facebook and even email. There was a point in time when you didn’t know they existed, and now you use them every day. How did they make it into your life, and why weren’t they abandoned at some […]

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Oct
05

How to create a chapter toolkit

This is an excerpt from the free eBook, “How to Create a Project Toolkit for Your Local Chapters” An often overlooked resource at the national level of an association is the value and impact of its chapters. While the relationship between the national and local levels can take many forms, ultimately both share the common […]

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