Author: Josh Carlson

Josh, with more than 15 years of software/web development, database administration, and consulting experience, prides himself on his strong software development and systems analyst background. He enjoys helping organizations realize the full potential of their software systems while pushing the software to handle the needs of the organization. He founded PerByte to help those who do good to do more.


To Improve Customer Service: Solve a Problem Twice

When a member contacts your organization with a problem, you have to come up with a solution fast.¬†After assessing the situation, you identify the issue and come up with a quick fix, and they leave the interaction satisfied. But what made them call in the first place? And what can you do to avoid those […]