Vicki Hawarden, CMP, PGP, currently serves as COO for Hawarden Group, consulting with associations to help them increase revenues and lead through good governance. Vicki is a 25-year veteran of association management and the events industry, having served as a senior executive for several associations, including the International Association of Exhibitions and Events and Meeting Professionals International, and as CEO of International Association of Venue Managers and the IAVM Foundation. While at MPI, she led the development of the first global meeting industry standard and helped evolve the CMP program to one that is globally applicable. During her tenure at IAVM, she was instrumental in nearly doubling the membership, developing the Certified Venue Professional program, and in turning the association around from significant deficits to stable contributions to reserves. Ms. Hawarden served on the Event Industry Council board for 5 years and on numerous committees and chapter boards with the Professional Convention Management Association and the American Society of Association Executives.